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Quick Takeaways

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Cancellation – Cancel before 12 hours of placing order or before dispatch, whichever is earlier.

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Return – Returns are accepted only under specific circumstances such as goods damaged in transit or delivery of wrong goods.

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Refund – Refund requests if accepted by FurryLiving, will be processed immediately. It will take 4-5 days for your account to reflect the same.

The above takeaways only offer a quick glance at the polices. Please read the policies in detail below before placing an order-

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Time Frame

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FurryLiving has the complete right to determine whether an order has been accepted or not. You agree not to contest FurryLiving's decision and accept the decision to cancel it.

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Order Cancellation - If you change your mind after placing an order, you can cancel the order (or part of the order) within 12 Hours of the order confirmation, or before it is shipped, whichever is earlier.

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A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. See Refund Policy.

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Order Return – All order return requests, subject to eligibility (please see below), are to be raised to the team within 7 Days of order delivery.

 

Cancellation Request

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How to Initiate a Cancellation Request?

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Please get in touch with our team at info@furryliving.in or call us on 9116121323 to initiate a cancellation.

Please go through our Refund Policy to understand the refund process and timelines.

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Return Eligibility

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Your purchase will be eligible for returns only under following circumstances-

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1. Defective - if the item delivered to you is defective. A defect is the unfortunate result of a manufacturing defect that limits the intended use of the product (e.g. wooden joints opening, bends etc.). Please note that natural characteristics of the material used, such as shape, texture, colour variation (especially for solid wood products), are NOT defects.

2. Mismatch - If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.

3. Not Functional - If the product delivered to you is dead on delivery, it could be in items that have batteries or require electrical input (appliances, clocks, lights, or bulbs). Please note that only replacements will be made.

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To be eligible for a refund, your item must be in the same condition as when it was purchased, unworn or unworn, with tags, and in its original packaging. You will also need a receipt or proof of purchase (digital or physical).

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Return non-eligibility

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1. Damaged or Missing - Any claims regarding loss, defective products, or missing parts should be brought to our attention at the time of delivery or assembly (whichever is earlier). Please note that once the assembly/delivery process is complete, we may not be able to accept returns.

2. Fitting Issues - Furryliving does not provide wall mounting installation services, and therefore, refund requests will not be accepted due to the customer's inability to get the product wall-mounted.

3. Relocation - If the item has been delivered to you in perfect condition and is subsequently dismantled for removal, reassembling, etc., please note that FurryLiving will not be held responsible for any loss or damage to it.

4. Product Specific Non-eligibility - Personalised products that are made to order, Beds, Dog Toys, Cat Toys, Pet Pads and Foams are not eligible for returns.

 

Returns will also not be accepted in the following circumstances:

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1. If request is initiated after 7 days of order delivery

2. Product is used or altered

3. Product is damaged due to misuse/overuse by the customer

4. Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged

5. Discounted items purchased during Sale

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Initiate Return Request

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To raise a return request, you are requested to click 2-3 clear photographs of the product in question highlighting the issue. The following are the guidelines are to be followed when photographing-

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1. The entire product should be clearly shown in 1-2 photographs, and 1-2 images should be zoomed-in on the damaged/defective area so that the relevant issue is clearly visible.

2. Please mail the photographs on info@furryliving.in with a brief description of the issues. Please mention “Returns - Order No.#xxxx” in subject.

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Once we receive the images, FurryLiving team will connect with you within 24 hours.

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The FurryLiving team will evaluate the return requests. If FurryLiving team assesses the return request to be valid, product pick up will be scheduled by our team. Please retain the original packaging of the product, literature as well any or all accessories received. Within 72 hours of receiving the return pick-up request, the logistic partner will pick up the product scheduled for return pickup from the original shipping address of the order.

 

Refund

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All refund requests will be processed after the FurryLiving team has received and examined the returned product and will communicate is the refund request is accepted or not.

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Once the refund is initiated, the refund amount gets credited to your original payment method. The refund timeline for various modes is provided below.

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Credit Card/Debit Card/Net Banking/UPI Account - 4-5 Business Days