FAQs
General Questions
How do I place an order on FurryLiving?
Shopping on FurryLiving is simple and convenient. Just follow these steps:
1. Visit the FurryLiving website.
2. Create an account or continue as a guest.
3. Browse our wide range of products.
4. Select your preferred size or variant.
5. Add your chosen items to the cart.
6. Enter your shipping details.
7. Complete the payment to place your order.
What is the product quality of FurryLiving?
At FurryLiving, we design pet furniture that combines style, comfort, and durability. Every product is crafted using carefully selected, high-quality materials and built by experienced artisans to ensure long-lasting performance.
Our furniture is made to handle the daily wear and tear of your pet’s life, without compromising on comfort. We use high-density foam cushions for optimal support, along with premium fabrics that are soft, durable, and easy to maintain. Each product goes through quality checks to ensure it meets our standards before reaching you.
How do I get in touch with your service team?
You can email our team at info@furryliving.in or call us at 91-9116121323
Hours: M-F | 10 AM - 6 PM IST
Can I get my order customized?
Yes, we accept customizations on order to order basis. Reach out to us at info@furryliving.in
What are the modes of payment we accept?
Credit Cards, Debit Cards, Cash on Delivery, Wallets, UPI/QR, EMI, Pay Later and NetBanking.
Sizing Related Questions
What size would fit my pet?
Please refer to the size chart provided on the product details page for product specific sizing or reach out to us to tell us about your sizing requirements.
I am not sure if the product size will be right for my pet?
Our team would be glad to guide you. Reach out to us at +91 9116121323 or mail us at info@furryliving.in.
Shipping and Delivery
How long does it take to ship my order?
We process and ship all orders within 2 working days of confirmation.
Is there a cutoff time for same-day processing?
Yes, orders placed before 11:00 AM are processed the same day. Orders placed after this time will be processed on the next working day.
What is the estimated delivery time?
Delivery typically takes 7–8 working days after dispatch, depending on your location.
Which courier partners do you use?
We ship orders through trusted logistics partners such as BlueDart, Delhivery, Xpressbees, and DTDC to ensure reliable and timely delivery.
Do you deliver across India?
Yes, we deliver to most locations across India. If your area is not serviceable, you will be notified at checkout.
Can delivery take longer in some areas?
Yes, deliveries to certain remote or hard-to-reach locations may take additional time beyond the standard delivery window.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email, WhatsApp or SMS to monitor your delivery status.
Can I change my shipping address after placing an order?
Address changes are only possible before the order is shipped. Please contact us as soon as possible for assistance.
What should I do if I receive a damaged package?
If your package arrives damaged, please contact us within 24–48 hours of delivery with photos of the product and packaging so we can assist you promptly.
Returns and Cancellations
Until when can I raise a return request?
Return requests have to be raised within 3 days of delivery of your order.
Until when can I raise a cancellation request?
Cancellation requests have to be raised within 12 hours of order confirmation or before dispatch, whichever is earlier.
Which products are eligible for exchange and returns?
We will NOT accept returns for our products except in case of manufacturing defects or damages caused during delivery of your order. In such cases return request should be raised within 3 days of order delivery. Please refer to Cancellation & Returns Policy for more details.