1. Our Commitment
At FurryLiving, every order is carefully packed to ensure your pet furniture — crafted from solid wood, MDF, fabric, and natural materials — arrives safely and in perfect condition. We use reinforced, product-specific packaging for large and heavy items to withstand the rigours of transit across India. We partner with trusted logistics providers including Blue Dart, Delhivery, Xpressbees, and DTDC, assigned based on your delivery location and the size of your order.

2. Delivery Charges
Free Shipping on all orders across India. No minimum order value required.
Note: This policy may be updated. Charges applicable at the time of your order placement will always apply.

5. At the Time of Delivery

•Please inspect the outer packaging at the time of delivery before signing or providing your OTP. If the outer box shows visible damage, note it on the courier’s delivery receipt before accepting.
•We strongly recommend recording a short unboxing video before and during unpacking. This is your best protection in the event of a transit damage claim.

6. Split Shipments
Multiple products purchased in an order may ship in separate boxes. Each box will carry a distinct tracking ID, all of which will be shared with you at dispatch.
If you receive one box and not the others — do not be alarmed. Check all tracking IDs shared with you via email or WhatsApp. If any box shows no movement for more than 3 working days after the first box is delivered, contact us immediately and we will investigate with the courier partner.

7. Order Tracking
Once your order is dispatched, you will receive a tracking ID via email, and WhatsApp. Use this to track your shipment in real time on the courier partner’s website or app.
• Track links may take up to 12 hours after dispatch to become active on the courier’s platform.
• For tracking assistance, write to info@furryliving.in, call 9116121323, or message us on WhatsApp.

8. Serviceable Locations
We deliver to 20,000+ pin codes across India. Serviceability is subject to:
• Logistics partner coverage in your area
• Product size and weight constraints for your delivery location
• Any applicable legal or regulatory restrictions
• Pin code serviceability can be checked on the product page before placing your order.

9. Payment & Shipping Options
Prepaid Orders (Recommended)
All payment modes accepted: UPI, credit/debit cards, net banking, EMIs and wallets. Prepaid orders are prioritised for dispatch.

Cash on Delivery (CoD)

a) Availability
CoD is subject to availability and is not offered on all orders or to all locations. Whether CoD is available for your order depends on:
• Your delivery PIN code: CoD is available only in PIN codes serviced by our courier partner for CoD shipments. CoD availability is displayed at checkout.
• Our courier partner's current serviceability: CoD availability in a PIN code may change without prior notice based on our courier partner's operational decisions. FurryLiving is not responsible for the withdrawal of CoD serviceability by our courier partner.
• Your cart value: CoD is available across cart values, subject to the prepayment conditions described in Section 3 below.
If CoD is not available for your PIN code or order, you will be notified at checkout. Prepaid payment methods (UPI, card, net banking, wallet) are available for all orders and PIN codes we serve.

b) COD Handling Fee
A COD handling fee applies to all orders placed under the COD payment option. This fee covers the additional cost of cash collection, remittance, and logistics management associated with COD shipments.

• The COD handling fee varies based on your cart value and will be calculated and displayed automatically at checkout before you confirm your order
• The fee is non-refundable once the order is dispatched
• FurryLiving offers free shipping on all orders regardless of payment method — the COD handling fee is a separate charge and not a substitute for a shipping fee

You will always see the exact COD handling fee applicable to your order at checkout, before payment is confirmed. No COD-related charges will be applied after order confirmation.

c) Prepayment Requirement
Depending on your cart value, you may be required to prepay a portion of your order value before dispatch. The balance will be payable in cash to the delivery agent at the time of delivery.

• Where a prepayment is required, it will not exceed 20% of your cart value
• The prepayment amount applicable to your order, if any, will be displayed clearly at checkout before you confirm
• The remaining balance is payable in cash at delivery
• Prepayment is processed via standard online payment methods — UPI, card, net banking, or wallet

Not all CoD orders will require a prepayment. Where no prepayment is required, the full order value is payable in cash at delivery, in addition to the CoD handling fee.

d) Refused Deliveries and CoD Privileges
Valid reasons for refusal
• The outer packaging is visibly and significantly damaged to the extent that the product inside is likely to be compromised
• The product delivered is visibly incorrect (wrong item, wrong size)
• The delivery agent is unable to provide proof of the correct order (order ID or name verification)

Invalid reasons for refusal
• Change of mind after placing the order
• Minor outer packaging wear or scuffs that do not indicate product damage
• Delivery timing inconvenience
• Requesting to inspect the product fully before payment — this is not permitted under standard CoD terms

If a CoD shipment is refused at delivery without a valid reason, CoD payment privileges may be restricted or suspended on your account for future orders. FurryLiving reserves the right to make this determination at our discretion based on the delivery agent's report and order history.

If your CoD privileges are restricted and you believe the refusal was for a valid reason, please contact us at info@furryliving.in within 48 hours of the attempted delivery with your Order ID and the reason for refusal. We will review your case and reinstate CoD access where appropriate.

Prepayment and refusals
If a prepayment was collected at checkout for a CoD order that is subsequently refused at delivery without a valid reason, the prepayment amount will not be refunded. For refusals due to valid reasons (damaged packaging, incorrect item), the prepayment will be refunded in full to the original payment method within 5–7 working days after receipt of the shipment back in our warehouse.

e) Returns on CoD Orders
CoD orders are subject to the same Returns, Refunds & Warranty Policy as prepaid orders. If your CoD order is eligible for return under that policy (transit damage, manufacturing defect, or Pet Comfort Promise), any refund will be issued to a bank account or UPI ID of your choice — not in cash. Please provide your bank account or UPI details when raising a return request.

FurryLiving does not issue cash refunds under any circumstances. All refunds, including those on CoD orders, are processed electronically to the customer's designated bank account or UPI ID within 5–7 working days of the return being approved.


10. Reporting Transit Damage or Missing Items
To protect your interests and enable us to raise a dispute with our logistics partner, please follow this process:
1. At delivery: Inspect the outer packaging. If visibly damaged, note it on the courier’s delivery receipt or OTP screen before accepting.
2. Within 48 hours of delivery: Contact us at info@furryliving.in or 9116121323 with:
◦ Your Order ID
◦ Clear photographs of the outer packaging and the damaged or missing item
◦ An unboxing or assembly video

⚠️ Important: Claims reported after 48 hours of delivery may not be eligible for resolution. We are unable to accept damage claims without photographic or video evidence.

11. Failed Delivery Attempts
If the courier attempts delivery and no one is available to receive the shipment:
• The courier will typically make 2–3 delivery attempts over consecutive working days. Post these attempts, shipment will be processed for RTO and sent back to us.
• Please ensure the delivery address and contact number provided are accurate and reachable.

12. Delays & Liability
Delivery timelines are estimates. While we make every effort to meet them, delays may occur due to logistics constraints, peak seasons, weather events, or other factors beyond our control.
• FurryLiving is not liable for courier-caused delays.
• If your shipment is significantly delayed — beyond 5 working days past the estimated delivery date — please contact us and we will investigate and assist.
• Courier delays alone will not qualify for cancellation of a dispatched order. However, if an order is confirmed as lost in transit by the courier, we will arrange a replacement or full refund as applicable.

13. Order Modification or Cancellation
• Cancellations and address changes must be requested before the order is dispatched.
• You may initiate cancellation directly by contacting at the earliest at info@furryliving.in or 9116121323.
• Once dispatched, no modifications can be made to the order, delivery address, or recipient details.
• Orders cannot be cancelled mid-transit.

14. Returns & Reverse Pickups
Returns are accepted only under specific conditions as outlined in our Returns & Replacement Policy. If a return is approved:
• Our logistics partner will arrange reverse pickup from your registered delivery address.
• The product must be repacked in its original packaging, including all packing materials, labels, and components.
• Incomplete packaging or missing accessories may affect return eligibility.
• Return shipping costs are handled on a case-by-case basis as per our Returns Policy.

15. Refund Processing
Once a refund is approved and processed by FurryLiving, please allow 4–5 business days for the amount to reflect in your bank account or original payment source. Processing times may vary by bank or payment provider.

16. Grievance Redressal
For any shipping-related concerns, our team is here to help:
Email: info@furryliving.in
Phone: 9116121323
Whatsapp: 9116121323
Website: www.furryliving.in
We aim to respond to all queries within 1 business day.